Storage Colindale Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Colindale provides storage and associated removal and transport services. By making a booking, placing items into storage, arranging a removal, or otherwise using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests or uses our services.

Services means storage services, removal and transport services, packing, loading, unloading, and any related services provided by us.

Storage Facility means any premises or unit used by us to store your goods.

Goods means the items and belongings accepted by us for storage, removal, transport or handling.

Agreement means the contract between the Customer and Storage Colindale incorporating these Terms and Conditions.

2. Scope of Services

We provide storage services and, where requested, removal and transport services to and from your property. Our services may include collection, delivery, packing, loading, unloading, and related assistance, subject to prior agreement and availability.

The exact scope of services for each booking, including any special requirements, will be confirmed in writing prior to the scheduled service date where possible. Any services not expressly listed or agreed are excluded.

3. Booking Process

3.1 Bookings may be made by the Customer via our website enquiry form or other approved contact methods. A booking is only confirmed when we have provided written confirmation of the service details and, where applicable, we have received any required deposit or prepayment.

3.2 You must provide accurate and complete information when making a booking, including property access details, parking arrangements, approximate volume of goods, and any special handling requirements. If your information is incomplete or inaccurate, we may amend the quotation, apply additional charges, or decline the booking.

3.3 Quotations are provided based on the details you supply and are normally valid for a limited period as stated in the quotation. A quotation does not constitute a confirmed booking until accepted by you and confirmed by us.

3.4 We reserve the right to refuse any booking at our sole discretion, including where access or conditions are unsuitable, where goods are prohibited, or where the requested services fall outside our operational capabilities.

4. Payments and Charges

4.1 Charges for storage and removal services will be set out in our quotation and or booking confirmation. Prices may be based on factors such as the volume of goods, labour required, distance for transport, duration of storage, and any additional services such as packing materials or specialised handling.

4.2 We may require a deposit or full prepayment to secure your booking. Any such requirement will be communicated to you prior to confirmation of the booking. If the deposit or payment is not received by the specified date, we may cancel or reschedule the booking.

4.3 Ongoing storage fees are usually charged in advance on a weekly or monthly basis. You agree to pay all storage charges when due and to maintain your payments for the entire duration of the storage period. Late or missed payments may result in suspension of access or other enforcement actions as permitted by law.

4.4 We accept payment by commonly used methods available in the United Kingdom. Any bank charges or fees related to your chosen payment method are your responsibility.

4.5 If additional work is required beyond the scope of the original quotation, such as unexpected access difficulties, waiting times, extra packing, or increased volume of goods, we reserve the right to charge reasonable additional fees. These will be charged at our standard rates or as otherwise agreed with you.

4.6 All charges are stated exclusive of any applicable taxes, unless expressly indicated otherwise. Where applicable, taxes will be added to your invoice at the prevailing rate.

5. Cancellations, Rescheduling and Cooling Off

5.1 You may cancel or reschedule your booking by providing us with written notice. The following charges may apply, depending on the notice period provided:

a. More than seven days before the service date: full refund of any prepayments, less any non-refundable third-party costs already incurred.

b. Between seven days and two days before the service date: we may retain a reasonable cancellation fee reflecting our lost opportunity and administrative costs.

c. Less than two days before the service date or on the day of service: up to 100 percent of the service fee may be payable or non-refundable.

5.2 If you wish to reschedule, we will use reasonable endeavours to accommodate your new preferred date and time, subject to availability. Rescheduling close to the service date may be treated as a cancellation and rebooking, and associated charges may apply.

5.3 If you are a consumer booking our services at a distance, you may have statutory cancellation rights under UK consumer legislation. Where applicable, details of any statutory cooling-off period and how to exercise it will be provided to you separately. In certain cases, you may lose your right to cancel if the services have already been fully performed at your express request.

5.4 We reserve the right to cancel or reschedule the services for reasons including but not limited to safety concerns, adverse weather, access problems, staff illness, or circumstances beyond our reasonable control. In such cases, we will notify you as soon as reasonably possible and will offer an alternative date or a refund of any prepayments for services not delivered. We will not be liable for indirect or consequential losses arising from such cancellation or rescheduling.

6. Customer Responsibilities

6.1 You are responsible for ensuring that adequate and lawful access is available at both the collection and delivery addresses, including necessary parking arrangements, permits, and clear routes for our vehicles and staff.

6.2 You must ensure that your goods are properly packed and prepared for storage or removal, unless you have specifically arranged for us to provide packing services. Fragile or high-value items should be suitably protected, and any special handling instructions must be clearly communicated.

6.3 You must not store or request us to handle any prohibited items, including but not limited to: flammable or explosive materials, illegal substances, perishable goods, live animals, cash, securities, or items of exceptional value such as fine art or jewellery unless we have agreed in writing.

6.4 You are responsible for maintaining up-to-date contact details with us at all times, including your current address and telephone contact information, so that we can communicate with you regarding your storage or removal arrangements.

7. Our Responsibilities and Liability

7.1 We will exercise reasonable care and skill in providing our services, including the handling, transport and storage of your goods. However, our liability is subject to the limitations and exclusions set out in this Agreement.

7.2 We will take reasonable steps to protect your goods while in our care, including maintaining secure facilities and following appropriate handling procedures. Nonetheless, you acknowledge that some risk of loss or damage is inherent in removal, transport and storage activities.

7.3 To the fullest extent permitted by law, our total liability to you for loss of or damage to goods, or for any other claim arising out of or in connection with the services, whether in contract, tort or otherwise, shall be limited to a reasonable amount, having regard to the value of the goods and the charges paid for the services. Specific liability caps may be stated in your quotation or agreement.

7.4 We shall not be liable for any loss of profit, loss of business, loss of opportunity, or any indirect or consequential losses arising from or in connection with the services, even if we have been advised of the possibility of such losses.

7.5 We shall not be liable for loss or damage arising from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, fires, floods, adverse weather, industrial disputes, civil unrest, terrorism, or failure of utilities or transport networks.

7.6 You agree that certain items are stored or transported at your own risk and that we may exclude liability for those items, especially where they are fragile, inadequately packed by you, or prohibited under these Terms and Conditions.

7.7 Nothing in this Agreement shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

8. Insurance

8.1 You are responsible for ensuring that your goods are adequately insured for their full value while in storage and during any removal or transport services. We strongly recommend that you arrange appropriate insurance cover.

8.2 In some cases, we may be able to facilitate access to insurance products offered by third-party providers. Any such insurance will be subject to separate terms and conditions and will not form part of this Agreement. We do not provide insurance advice and you should assess independently whether any policy meets your needs.

9. Waste Regulations and Prohibited Items

9.1 We operate in accordance with relevant waste and environmental regulations. You must not use our services to dispose of waste unlawfully, and you must not leave unwanted items at our facility or at any property without prior arrangement and lawful disposal procedures.

9.2 We do not accept hazardous waste, clinical waste, or any materials regulated under environmental or hazardous substances legislation, except where specifically agreed and subject to appropriate licenses and procedures.

9.3 If we discover prohibited items or waste among your goods, we may refuse to store or transport them, may arrange for their removal or disposal at your cost, and may notify the appropriate authorities if required by law.

9.4 You are responsible for any fines, penalties, or costs arising from your breach of waste regulations or from attempting to store or transport prohibited items using our services.

10. Access to Stored Goods

10.1 Access to your stored goods is subject to our operational procedures and opening hours, which may be varied from time to time. Where access is by appointment, you must book in advance so that we can arrange for your items to be made available.

10.2 We may refuse access to the Storage Facility if your account is in arrears, if you are in material breach of this Agreement, or if access would pose a health and safety risk.

10.3 We reserve the right to move your goods within the Storage Facility provided that such relocation does not materially reduce the standard of custody and care.

11. Overdue Accounts and Lien

11.1 If you fail to pay storage charges or any other sums due under this Agreement, we may exercise a lien over your goods, meaning that we may retain possession of them until all outstanding amounts are settled.

11.2 If your account remains unpaid after reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of your goods to recover the sums owed to us, including any costs of sale or disposal. Any surplus proceeds, after deductions, will be held for you.

11.3 We will provide you with notice before exercising any right of sale or disposal, sent to your last known contact details. It is your responsibility to ensure that your contact information is accurate and kept up to date.

12. Termination of Storage

12.1 You may terminate your storage agreement by giving us reasonable written notice of your intention to remove all goods. All outstanding charges must be settled before or at the time you collect your goods.

12.2 We may terminate the storage arrangement by giving you reasonable notice, except where immediate termination is justified by serious breach of these Terms and Conditions, illegal activities, or risk to health and safety.

12.3 Upon termination, you must promptly remove all goods and settle any outstanding charges. If you fail to do so within a reasonable period, we may treat the goods as abandoned and take steps to dispose of them in accordance with applicable law, after giving you reasonable notice.

13. Data Protection and Privacy

13.1 We collect and process personal data about you for the purposes of managing your booking, providing services, handling payments, and complying with our legal obligations. We will handle your personal data in accordance with applicable data protection laws.

13.2 We will take reasonable technical and organisational measures to safeguard your personal data against unauthorised access, loss or misuse. Further details about our data practices may be provided in a separate privacy notice.

14. Complaints and Dispute Resolution

14.1 If you have any concerns or complaints about our services, you should raise them with us as soon as possible so that we can seek to resolve the matter. We will endeavour to handle complaints promptly and fairly.

14.2 In the event of a dispute that cannot be resolved directly, you may have access to alternative dispute resolution mechanisms or consumer advice services as available under UK law.

15. Amendments to These Terms

15.1 We may amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of publication. For ongoing storage arrangements, we will give you reasonable notice of any material changes.

15.2 If you continue to use our services after changes have been notified, you will be deemed to have accepted the updated Terms and Conditions.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or the services, including any non-contractual disputes or claims, subject to any mandatory rights you may have as a consumer to bring proceedings in your local jurisdiction.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.2 No failure or delay by either party in exercising any right or remedy under this Agreement shall operate as a waiver of that or any other right or remedy.

17.3 This Agreement constitutes the entire agreement between you and us in relation to the services and supersedes any prior understandings or agreements, whether written or oral, relating to its subject matter.

17.4 You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or subcontract our rights and obligations, provided this does not materially reduce the level of service provided to you.

By proceeding with a booking, using our storage facilities, or engaging our removal and transport services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.